FAQs About Bill Payment
Q: How does the Internet Bill Payments service work?
A: Our Internet Bill Payment service offered through Internet Banking allows you to set up payments to just about anyone. You tell us the person or company you want to make a payment to, and we will withdraw the money from your account and send the payment to the payee. You may schedule one-time, occasional, or recurring payments to be paid right away or a date in the future.
Q: Who can use the Internet Bill Payment service?
A: Anyone who has access to a transaction account in Internet Banking is eligible to use the Internet Bill Payment service once they have been authorized to do so by signing up for the service. To sign up for our Internet Bill Payment service, select the “BillPay” option for the account(s) you wish to make payments from when you enroll for Internet Banking. If you are already enrolled in Internet Banking, just contact the bank and let us know which account(s) you wish to make payments from.
Q: How long will it take to get registered for Internet Bill Payment?
A: If you are already enrolled in Internet Banking, it will usually take one or two business days while we verify your account.
Q: How are payments made?
A: When scheduling your payment, you tell us the payment amount and when to issue the payment. On the scheduled payment date, the payment amount is automatically deducted from your account and the payment is sent to the payee either by check through the U.S. Postal Service, or is sent to the payee electronically.
Q: Who can I pay with this service?
A: You can pay virtually anyone you want using our Internet Bill Payment service. There are many payees already on the national database, but you may add anyone to our list of payees, as long as they have a valid U.S. mailing address.
Q: When I add a new payee, do I have to wait before I can make the first payment?
A: No. When you add a payee to the Internet Banking payee database, you may immediately schedule a payment to be paid on the next payment processing day.
Q: How far in advance should I schedule payments?
A: For payees who accept electronic payments, allow three business days before your payment due date. If the payment is issued by check, you should allow up to ten business days for the payment to arrive and be credited to your account with the payee. Payments will be mailed from a location outside of Missouri.
Q: When are payments processed?
A: Payments are processed each business day. Any payments scheduled on a non-business day (Saturday, Sunday, and federal holidays) will be issued the business day before.
Q: What if I have insufficient funds in my account on the scheduled payment date?
A: If the payment is scheduled to be made electronically, the payment will not be made. The Internet Banking system will send a message notifying you that the payment cannot be made due to insufficient funds. Our system will attempt to make the payment once every business day until there are sufficient funds in your account or you delete the payment. Payments issued by paper check will be handled in the same manner as if you had written the check yourself.
Q: What if the payee does not receive my payment? Who pays any late fees?
A: If the payee does not receive a payment, contact us immediately. If our research finds that a late fee incurred was due to an error with the Internet Bill Payment system, we will take responsibility for any late fees resulting from such error and will work to resolve the issue with the payee on your behalf. We are not responsible for delays or failures of the U.S. Postal System.
